Please Note: You
must call us before returning your products. You will be
issued a RMA number. All orders returned without an RMA
number will be return.
All items should be
set up to make sure there is no damage or missing parts with
in the first 21-days.
All returns or exchanges must be completed within 30-days of
original shipping date. All items must be new, unused and
in the original box and packaging. Customer is responsible
for insuring all packages returned. Item that are not
re-sellable will be returned to customer with no refund.
Customer is responsible for any insurance clams.
(some exception do apply *¹) (exceptions
are listed below)
air mattress, inflatable ground tents or inflatable truck
tents. These products can only be exchanged if found to be
defective on delivery. These items should be check and
inflated to make sure there are no problems. You must
contact us within the first 10-days after delivery to
arrange for the exchange. All products must be in like new
condition. Used products will not be eligible for exchange
even if within the 10-day period. We will be happy to
replace any defective products no charge to you. Inflatable
products can only be exchanged for same product and can not
be returned for a refund. If you have a problem after the
first 10 days you should contact the manufacture and file a
clam against the warrantee if applicable.
understand that sometimes mistakes happen. We will gladly
exchange any products purchased from our site within the
above mentioned time frames. Please contact us for
return/exchange information. In some cases the customer will
be responsible for a 20% restocking fee and shipping
charges for both directions. If the mistake was on our end
we will pay for the shipping.
returns are subject to a 20% restocking fee plus the
original cost of shipping. Please note that the original
cost of shipping will be charged back to the customer
regardless of whether the original shipping was free.
Shipping charges are non-refundable. (Example: customers
order was for $150 with Free Shipping With $100 Purchase...the customer will
receive a refund of $150 minus the 20%, minus $11.50 for
Return Authorization Form Here